{"xsrfToken":"bd7810f8-d25b-4b77-846d-9692e1bc64c3_6c6a261b317090ef509812fcc0cbe13a25b2277c_lout","branding":{"id":"2","key":"sd","name":"Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d96faae1-d4e6-43d2-b73c-a898a905f3b1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDZkMWMwZi05ZGRjLTRiOGEtOTc5NC1hY2E1ZTZkYjY5Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5NmZhYWUxLWQ0ZTYtNDNkMi1iNzNjLWE4OThhOTA1ZjNiMSI6WyJyZWFkIl19LCJleHAiOjE2NTY0NTA5NTcsIm5iZiI6MTY1NjQ1MDM1N30.JkU4OoKbfdwzoHEVGtHwVvRDeGgQyXt0SbBwqsykVcI&client=806d1c0f-9ddc-4b8a-9794-aca5e6db69ca&mode=fit","logoId":"d96faae1-d4e6-43d2-b73c-a898a905f3b1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Dash Support Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Dash Support Desk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/43614d09-9104-49d1-90d9-15b3e3cdfe0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDZkMWMwZi05ZGRjLTRiOGEtOTc5NC1hY2E1ZTZkYjY5Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzNjE0ZDA5LTkxMDQtNDlkMS05MGQ5LTE1YjNlM2NkZmUwZCI6WyJyZWFkIl19LCJleHAiOjE2NTY0NTA5NTcsIm5iZiI6MTY1NjQ1MDM1N30.omVWfDCiZkzjFQeplPyahT81ucb20qMCNMk9FtBf0h4&client=806d1c0f-9ddc-4b8a-9794-aca5e6db69ca&height=300&mode=fit","bannerMediaApiFileId":"43614d09-9104-49d1-90d9-15b3e3cdfe0d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"sd","projectId":10063,"serviceDeskId":2,"name":"Support Desk","description":"<p>Welcome! You can raise a request for Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"33","name":"Issue Updating Dash","descriptionHtml":"<p><a href=\"https://www.dashsdk.com/docs/dash/installation/updating-dash/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Update Documentation </a></p>","callToAction":"Issue Updating Dash","introHtml":"<p>Submit a ticket related to issues with updating Dash ComplyOps.</p>","icon":10533,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[11],"key":""},{"id":"35","name":"Application Outage","descriptionHtml":"","callToAction":"Application Outage","introHtml":"<p>Submit a ticket related to an application outage or availability issue.</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[9],"key":""},{"id":"36","name":"Other Application Issue","descriptionHtml":"","callToAction":"Other Application Issue","introHtml":"<p>Submit a ticket around any general application issues.</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[9],"key":""},{"id":"38","name":"Request Penetration Test Information","descriptionHtml":"","callToAction":"Request Penetration Test Information","introHtml":"<p>Request information about security audit and penetration services.</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[8],"key":""},{"id":"39","name":"Request Other Security Audit","descriptionHtml":"","callToAction":"Request Other Security Audit","introHtml":"<p>Request information about another security audit or service.</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[8],"key":""},{"id":"37","name":"Request SOC 2 Audit Information","descriptionHtml":"","callToAction":"Request SOC 2 Audit Information","introHtml":"<p>Request information about a SOC 2 audit.</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[8],"key":""},{"id":"40","name":"Billing Issue","descriptionHtml":"","callToAction":"Billing Issue","introHtml":"<p>Submit a ticket around a billing issue</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[11],"key":""},{"id":"34","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>Submit a ticket related to login or user issues</p>","icon":10551,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[9],"key":""},{"id":"32","name":"Issue With Dash Installation","descriptionHtml":"<p><a href=\"https://www.dashsdk.com/docs/dash/installation/instructions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Installation Instructions for Dash ComplyOps </a></p>","callToAction":"Issue With Dash Installation","introHtml":"<p>Submit a ticket related to installation issues with Dash ComplyOps.</p>","icon":10511,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[11],"key":""},{"id":"22","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10517,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"25","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10522,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"28","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10513,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10521,"iconUrl":"https://dashsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Installation, Update, and Configuration"},{"id":9,"name":"Application Issues"},{"id":8,"name":"Compliance Services and Requests"}],"orderMapping":{"11":[32,33,40],"9":[34,35,36],"8":[37,38,39],"6":[28],"10":[27,28,29],"7":[28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bc5e25ec-a22d-3a50-8a79-6e187405b17f","appLinkName":"System Confluence","appLinkUrl":"https://dashsolutions.atlassian.net/wiki","spaceKey":"SD","spaceName":"Support Desk","spaceUrl":"https://dashsolutions.atlassian.net/wiki/spaces/SD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dashsolutions.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dashsolutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bd7810f8-d25b-4b77-846d-9692e1bc64c3_6c6a261b317090ef509812fcc0cbe13a25b2277c_lout","baseUrl":"https://dashsolutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"806d1c0f-9ddc-4b8a-9794-aca5e6db69ca","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}